Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Area Sales Account Executive for 5 Hotels in the Charleston, SC Market including 3 Fairfield Inn & Suites, 1 Residence Inn, & 1 Sleep Inn. We offer an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct different in people's lives. Our ideal candidate will be engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for both "best in class" hotels!
Primary Objective of Position:
Development and implementation of the total sales effort of the assigned market segments, including securing new accounts, maintaining existing accounts and executing sales and marketing strategies to maximize the profitability of the hotels while maintaining customer satisfaction.
Solicit business for all assigned hotels within specific market segments as defined by Area DOS via tele-prospecting and outside sales calls
Maintenance of accounts with existing contacts to maintain rapport and develop future
Develop and maintain relationships with key clients in order to produce group business, to include room sales, F&B sales and catering/banquet services.
Attendance of networking events. Develop and maintain good relationships with officials and representatives of local community groups, companies and trade organizations, and attend local and out of town meetings and conventions in order to generate sales for the
Conducts site tours
Upkeep of customer database via Hotel Sales Pro
Assist in developing and managing the departmental budget and monitor sales activity to ensure that contracts and proposals go out in a timely matter. Effectively communication to all hotel departments regarding group schedules and details pertinent to the effective management of group
Regularly work “files” for past and potential groups to generate repeat business for the hotel. Keep trace system up-to-date and in
Develop contracts and follow up with customers
Answer and Respond to incoming telephone calls
Attend sales meetings and hotel staff meeting to facilitate good communication and to discuss VIPs and incoming business in
Generate reports as required to measure business generated by the sales
Perform other duties as assigned by the Area Director of Sales /Revenue
*In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Take responsibility for the implementation of sales plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.
Participate in the Manager on Duty program
Work in conjunction with accounting to maintain and minimize levels of account
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest
Coordinate efforts with Rooms Division in the weekly maintenance of room inventory status so as to achieve optimal levels of revenues while maintaining high levels of guest
Develop promotional programs, point of sales materials, sales blitzes,
Report on a regular basis to the Area DOS/GM on actual room numbers against budget and profit projections. Analyze variances and monitor the impact of initiatives and corrective
Take every opportunity to amaze the guests
Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Report to work on time
Give adequate notice if going to miss work
Be available to work a flexible schedule to include weekends and holidays
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not limited too those contained in the associate
- Previous sales experience
- Proficient in Microsoft Word, Office, Excel and Powerpoint
- Well organized and detail oriented
- Ability to work independently
- Display initiative, perseverance and analytical skills
- Effective communication
- Professional and ethical
- Excellent customer service skills
- Quick learner and hard worker
- Team player and ability to get along with others
- Available to meet guests which may include week-ends
- Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
- Drivers License and clean MVR
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
Upon employment, all associates are required to fully comply with Company rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.