Hotel Equities Group LLC

Guest Services Manager

Job Locations US-IN-Richmond
Posted Date 1 week ago(10/13/2021 6:43 PM)
# of Openings


Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Guest Services Manager for the Holiday Inn in Richmond, IN! We offer an award-winning culture and a unique environment that empowers our team to exceed guests’ expectations and make a distinct difference in people’s lives. Our ideal candidate will be engaged, authentic, and prepared to operate a “best in class” hotel!


Overall Responsibilities: The Guest Services Manager will be responsible for providing exceptional service to every guest while simultaneously maximizing hotel profitability. Furthermore, the Front Office Manager will be responsible for ensuring that all hotel operations are performed professionally and adhere to the brand and company standards. Other responsibilities may include but are not limited to the following:

  • Directing and coordinating the activities of the front desk, reservations, guest service, and security
  • Maximizing ADR and Occupancy
  • Motivating, coaching, and training Front Office personnel
  • Controlling Front Office schedules and budget
  • Maintaining a cooperative and positive work environment
  • Performing hotel administrative functions as required

**Please note that this job description is not an exclusive or exhaustive list of all functions that an Front Office Manager may be asked to perform.


All candidates will be required to complete a pre-employment drug screening and background check. EOE/DFW


  • Candidates for Guest Services Manager must have a minimum of 3 years of hotel front desk experience
  • Marriott experience strongly preferred
  • Desire to operate a best in class hotel
  • Proven ability to deliver exceptional guest service results as measured through guest satisfaction
  • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)
  • Solid job history


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