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Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Dual Director of Sales for our Holiday Inn Express and Hampton Inn hotels in Fort Saskatchewan, Alberta. This is a dual position and the applicant will be responsible for the total sales effort at both hotels which are located in the same city block.
Hotel Equities offers an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidate will be engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a "best in class" hotel!
Overall Responsibilities
The Dual Director of Sales will be responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction. Other responsibilities may include but are not limited to the following:
- Maintaining rapport and developing future business with existing contacts
- Developing and maintaining relationships with key clients in order to produce group business
- Attending trade shows, networking events, developing and maintaining good relationships with officials and representatives of local community groups, companies, and trade organizations, and attending local and out-of-town meetings and conventions in order to generate sales for the hotel
- Conducting site tours
- Maintaining customer database via Hotel Sales Pro
- Developing contracts and following up with customers
- Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed established profit plan and to accurately report variances/projections to management
Please note that this job description is not an exclusive or exhaustive list of all functions that a Dual Director of Sales may be asked to perform.
Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Task Force Manager who is open to travel and relocation for different management assignments to join our team. We offer an award-winning winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidate will be engaged, authentic, and prepared to operate a "best in class" hotel!
Please Note: This is a full-time position that requires a flexible work schedule and 100% ability to travel within the assigned geographical market.
The Task Force Manager will be responsible for the overall operation of the hotel including hiring, training, budgeting, sales, guest satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting. Other responsibilities may include:
- Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
- Holding property leadership team accountable for strategy execution
- Guiding professional development of the property leadership team and all team members
- Ensuring sales engines are leveraged
- Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results
- Being active in the local community to build strong relationships with local officials, businesses, and customers
*Please note that this job description is not an exclusive or exhaustive list of all functions that a General Manager may be asked to perform.
Job Requirements:
- Candidates for this position must have a minimum of 3 years hotel management experience or equivalent combination of education and experience.
- Other requirements of the position include:
- Multiple brand experience preferred.
- Ability to travel extensively on an as-needed basis.
- Reliable transportation and availability 24/7.
- Will be required to work nights, weekends, and holidays.
- Will be required to be on call when away from work.
- Desire to operate a “best in class” hotel.
- Proven track record of meeting budgets, understanding P&L statements, and cost controls.
The Hotel Equities Manager in Training program is designed for recent college graduates who are interested in the hospitality industry and need to learn more about the day to day operation of a hotel. This 6-9 month program drills down into each area of the hotel - the management trainee is given an opportunity for hands-on experience; including all areas of hotel operations, including transitions, take-overs and new hotel openings. Upon completion of this program, management trainees are typically promoted into the role of an Operations Manager or an Assistant GM.
The program consists of placement at a specific hotel, during which time the management trainee is given hands-on experience in all areas of hotel operations. The program also involves opportunities to engage with senior leadership in the company, as well as special assignments (hotel openings, task force).
Management trainees will become part of a collective learning community with other recent college graduates from various universities throughout the US and Canada.
Must have a 4 year degree, graduated by July 2023, graduated within last 5 years
Must be relocatable to a city/province in our portfolio https://www.hotelequities.com/portfolio.htm (select Country - Canada)
Program starts July 2023
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership.
Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.
Ensures the objectives and goals of management company and property owners; work together to achieve brand positioning and success.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
Essential Functions
- Lead, though subordinate staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
- Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
- Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
- Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
- Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
- Conduct regular staff and associate meetings.
- Establish and oversee maintenance of a proactive, productive, participative and comfortable work environment in which all associates are valued and treated lawfully and consistently, and to ensure compliance with all provincial and federal Labour employment laws.
- Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.
- Direct, manage train and counsel sales, catering and revenue management staff.
- Actively participate in sales presentations, property tours and customer meetings.
- Ability to assess/evaluate other associates performance in a fair and consistent manner.
- Have extensive knowledge of revenue management.
- Participate in the development of short and long term financial and operational goals of the hotel.
- Ensure that guest satisfaction is consistently obtained and maintained.
- Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
- Ability to apply supervisory/management (soft) skills.
- Extensive knowledge of the hotel, its services and facilities and competitive markets.
- Ability to maintain compliance with all local, state and federal laws and regulations.
- Adhere to Company Standard Operating Procedures as well as and policies and procedures contained (but not limited to) in the associate handbook.
Supportive Functions
Teamwork Skills:
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self-motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Maintain effective communication through the use of meetings and memorandums
- Be available to help all departments in emergency situations
- Perform other assignments as directed by the corporate office
Safety and Security
- Be knowledgeable of policies regarding emergency procedures and security concerns
Education and Experience
- Bachelor’s degree preferably in Hotel/Restaurant or Business Administration, or equivalent
education/experience required
- Minimum of six years’ hotel management experience required
- Must possess basic computer skills
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
- Requires good communication skills, both verbal and written
Successful incumbent will be subject to background check.
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Ensures the objectives and goals of management company and property owners; work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
Essential Functions
Lead, though subordinate staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
Conduct regular staff and associate meetings
Ensure a productive, participative and comfortable work environment in which all associates are valued and treated lawfully and consistently, and to ensure compliance with all local, provincial and federal employment an labor laws and regulations.Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.
Direct, manage train and counsel sales, catering and revenue management staff. Actively participate in sales presentations, property tours and customer meetings.
Adhere to Company Standard Operating Procedures as well as and policies and procedures contained (but not limited to) in the associate handbook.
Other
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
Upon employment, all associates are required to fully comply with Company rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Teamwork Skills
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Report to work on time
Maintain effective communication through the use of meetings and memorandums
Be available to help all departments in emergency situations
Perform other assignments as directed by the corporate office
Safety and Security:
Be knowledgeable of policies regarding emergency procedures and security concerns
Specific Job Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Most tasks are performed in a team environment with the associate acting as a team leader. There is minimal direct supervision
Desire to participate as a part of a team.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Extensive knowledge of sales skills.
Ability to assess/evaluate other associates performance in a fair and consistent manner.
Extensive knowledge of revenue management.
Ability to supervise, train, motivate multiple levels of manager.
Knowledge of hotels and competitive markets
Participate in the development of short and long term financial and operational goals of the hotel.
Ensure that guest satisfaction is consistently obtained and maintained.
Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Ability to apply supervisory/management (soft) skills
Extensive knowledge of the hotel, its services and facilities.
Ability to maintain compliance with all local, state and federal laws and regulations.
Working knowledge of federal, provincial and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
CPR Certification an assett
Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.
Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Must be able to push and pull carts and equipment weighing in excess of 250 lbs in an emergency
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment.
Qualifications
Bachelor’s degree preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required. Minimum of six years’ hotel management experience required. CPR Certification. Driver’s license with clean record.